Frequently Asked Questions
Questions to ask when moving into your new home.
What is the smoking policy?
How do I send and receive mail?
How do I make and receive phone calls?
Where is parking acceptable?
What are the times of beauty and barber services?
What are the meal times?
What are the visiting hours?
Should I keep valuables or money in my room?
Who are the department managers?
Who can I talk to if I have concerns?
Your primary nurse can help with most of your concerns. All staff members are a part of the team that works to provide you with excellent care and services. Any staff member can listen to your concerns and then direct you to the person who can best resolve them. If your concern is not resolved to your satisfaction, ask to speak to the Social Services representative, Administrator or Director of Nursing. There are also Grievance forms available in the main lobby if you feel your concern was not appropriately or adequately addressed.
What happens if I have a conflict with my roommate?
Talk with your nurse or Social Services representative if you are having difficulty getting along with your roommate. They will work to help you resolve the issues. You may be given the chance to move to another room when one is available if the problem cannot be resolved.
Who helps with the discharge process?
Each person is unique and your stay will depend on your healthcare needs. Your physician and Social Services staff will be involved in helping you make the appropriate plans for your return to community living.
Who can help me with insurance or Medicare/Medicaid questions?
The Business Office staff can answer questions regarding your financial coverage. Social Services representatives can assist or guide you to the resources necessary to provide the information you need.