Campbell County Memorial Hospital
Home Contact Us Site Map
Caring Bridge Caring Bridge CSS Feed LinkedIn FaceBook Twitter
Latest Health News
Bookmark and Share
Services Patients & Visitors Health Library About Us Find a Doctor Careers News & Events Ways to Give

Service Excellence Plan

CCMH will achieve a culture of service excellence as demonstrated by measurable improvement in customer satisfaction across the organization.

  • Increase the number of HCAHPS domains to nine (9) of nine (9) above the 50th percentile of patient experience as measured by the Healthstream vendor survey.
  • ECD scores for eight (8) or 17 questions at or above the 50th percentile of patient experience as measured by the Healthstream vendor survey.
  • Outpatient scores for six (6) of 12 questions at or above the 50th percentile of patient experience as measured by the Healthstream vendor survey.
  • Increase Long Term Care satisfaction by increasing five (5) out of 11 key drivers to above the 50th percentile as measured by the Holleran vendor survey.
  • Increase Physician Clinic scores to seven (7) of 15 questions at or above the 50th percentile as measured by the Healthstream vendor survey.
Subscribe to our Newsletter