Campbell County Memorial Hospital
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Service Excellence Plan

CCMH will achieve a culture of service excellence as demonstrated by measurable improvement in customer satisfaction across the organization.

  • Increase six (6) of nine (9) HCAHPS scores for the composite domains at or above the 50th percentile of patient experience as measured by Health Stream vendor survey.
  • ECD scores for 13 of 18 questions at or above the 50th percentile of patient experience as measured by Health Stream vendor survey.
  • Outpatient scores for eight (8) of 13 questions at or above the 50th percentile of patient experience as measured by Health Stream vendor survey.
  • Increase Long Term Care satisfaction to the 60th percentile measured by Holleran vendor survey.
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