The Strategic Plan for Campbell County Memorial Hospital
Guided by our mission, vision and values, the goals and objectives outlined in this plan will help Campbell County Memorial Hospital deliver the highest quality patient care and customer service for our community. This strategic plan is the result of input from employees, physicians, patients and families, long term care residents, business and industry representatives and members of the community. The plan has measurable goals and objectives, and defined strategies and tactics to reach them. Going forward, we will implement the goals described in our plan and effectively communicate with our stakeholders.
- Service Excellence Plan: CCMH will achieve a culture of service excellence as demonstrated by measurable improvement in customer satisfaction across the organization.
Quality & Safety Plan: Achieve patient, resident, client, visitor and staff safety while providing high quality healthcare services through continuous improvement processes as measured by DNV standards, state and federal regulations and implementation of ISO 9001.
People: Achieve organizational goals by recruiting, orienting, developing and retaining highly engaged and accountable employees.
Business: Achieve financial stability and efficiency as an organization while fulfilling the responsibilities of stewardship over community funds and integrity and transparency in business relationships.