The Strategic Plan for Campbell County Memorial Hospital
Guided by our mission, vision and values, the goals and objectives outlined in this plan will help Campbell County Memorial Hospital deliver the highest quality patient care and customer service for our community. This strategic plan is the result of input from employees, physicians, patients and families, long term care residents, business and industry representatives and members of the community. The plan has measurable goals and objectives, and defined strategies and tactics to reach them. Going forward, we will implement the goals described in our plan and effectively communicate with our stakeholders.
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2012-2013 Strategic Plan
Click on a goal to learn more about our objective and measure of success.
- Governance: Provide resources, training and support for the CCMH Board of Trustees to excel in their responsibilities of governance and stewardship.
- Service Excellence: Achieve a culture of service excellence as demonstrated by measurable improvement in customer satisfaction across the organization.
- Quality and Patient Safety: Achieve patient, resident, client, visitor and staff safety while providing high quality health care services through continuous improvement processes as measured by Det Norske Veritas (DNV) standards, state and federal regulations and implementation of ISO 9001.
- Information Technology: Achieve an enhanced level of clinical and financial performance by implementing technology that will be state of the art, assist care givers in the treatment of patients, and improve efficiency through computerized operational systems.
- Infection Prevention & Emergency Preparedness: Achieve patient, resident, client, visitor and staff safety through continuous improvement processes in infection prevention and emergency preparedness.
- Facilities: Plan, maintain and develop facilities, equipment and infrastructure to achieve a safe, comfortable and efficient environment of care.
- Human Resources: Achieve organizational goals by recruiting, orienting, developing and retaining highly engaged and accountable employees.
- Physician/Provider Recruitment, Retention and Relations: Achieve organizational goals that meet community health care needs by recruiting, orienting, developing and retaining highly engaged and accountable physicians and providers.
- Financial Productivity: Achieve financial stability and efficiency as an organization while fulfilling the responsibilities of stewardship over community funds and integrity and transparency in business relationships.
- Community Need, Relationships and Marketing: Develop business and marketing plans to meet community health care needs.
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